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Privacy Policy

Productized OS™

Last Updated: January 2025

Introduction

Epic Labs (“Company,” “we,” “us,” or “our”) operates the website productizedos.com and the Productized OS platform (collectively, the “Service”). This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our website, purchase our programs, or interact with us in any way.

By accessing or using our Service, you agree to the collection and use of information in accordance with this policy.

Information We Collect

We collect information you provide directly to us, including:

  • Name
  • Email address
  • Phone number
  • Payment and billing information
  • Company name and job title
  • Social media profile information

We may also automatically collect certain information when you visit our website, including your IP address, browser type, operating system, referring URLs, pages viewed, and the dates and times of your visits.

How We Use Your Information

We use the information we collect for the following purposes:

  • To process transactions and deliver purchased programs and services
  • To create and manage your account
  • To communicate with you about your enrollment, updates, and support inquiries
  • To send marketing communications, newsletters, and promotional materials
  • To improve our website, programs, and customer experience
  • To analyze usage trends and measure the effectiveness of our content
  • To comply with legal obligations and protect our rights

Third-Party Service Providers

We share your information with trusted third-party service providers who assist us in operating our business. These providers are contractually obligated to protect your information and use it only for the purposes we specify.

Our service providers include:

  • Skool: Community and course hosting platform where you access program content and interact with other members
  • NinjaPipe: Customer relationship management system used to manage communications and customer data
  • Payment Processors: Third-party payment services that process your payment information securely. We do not store complete credit card numbers on our servers.
  • Analytics Providers: Services that help us understand how visitors use our website

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to collect information about your browsing activities. Cookies are small data files stored on your device that help us improve your experience and understand how our website is used.

You can instruct your browser to refuse all cookies or indicate when a cookie is being sent. However, if you do not accept cookies, some portions of our Service may not function properly.

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When your information is no longer needed, we will securely delete or anonymize it.

Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is completely secure, and we cannot guarantee absolute security.

Your Rights and Choices

You have the following rights regarding your personal information:

  • Access and review the personal information we hold about you
  • Request correction of inaccurate or incomplete information
  • Request deletion of your personal information, subject to certain exceptions
  • Opt out of marketing communications at any time by clicking the unsubscribe link in our emails or contacting us directly
  • Withdraw consent where processing is based on your consent

To exercise any of these rights, contact us at info@productizedos.com.

For European Union Residents (GDPR)

If you are located in the European Economic Area (EEA), you have additional rights under the General Data Protection Regulation (GDPR):

  • Right to access your personal data
  • Right to rectification of inaccurate data
  • Right to erasure (“right to be forgotten”)
  • Right to restrict processing
  • Right to data portability
  • Right to object to processing
  • Right to withdraw consent at any time
  • Right to lodge a complaint with a supervisory authority

Legal Basis for Processing: We process your personal data based on one or more of the following legal bases: performance of a contract with you, your consent, our legitimate business interests, or compliance with legal obligations.

International Data Transfers: Your information may be transferred to and processed in the United States, where our servers are located. By using our Service, you consent to this transfer. We take steps to ensure that your data receives adequate protection in accordance with this Privacy Policy.

For California Residents (CCPA)

If you are a California resident, you have specific rights under the California Consumer Privacy Act (CCPA):

Right to Know: You have the right to request information about the categories and specific pieces of personal information we have collected about you, the categories of sources from which we collected the information, our business purpose for collecting the information, and the categories of third parties with whom we share the information.

Right to Delete: You have the right to request deletion of your personal information, subject to certain exceptions.

Right to Opt-Out: You have the right to opt out of the sale of your personal information. We do not sell your personal information.

Right to Non-Discrimination: We will not discriminate against you for exercising any of your CCPA rights.

To submit a request, contact us at info@productizedos.com. We will verify your identity before processing your request.

Children’s Privacy

Our Service is not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately, and we will take steps to delete such information.

Third-Party Links

Our website may contain links to third-party websites or services that are not operated by us. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services. We encourage you to review the privacy policy of every site you visit.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the “Last Updated” date. You are advised to review this Privacy Policy periodically for any changes. Changes are effective when posted.

Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us:

📧 info@productizedos.com
🌐 Website: productizedos.com
📞 Phone: +1 9492596333